When raising API issues via https://developer.betfair.com/support/ please provide the following details:
Your details:
- Your App Key
- ErrorCode/UUID (if exception) e.g. “errorCode : UNEXPECTED_ERROR requestUUID : prdang007-11130238-0005ef4437”
API Request details:
- Date/Time of the issue with timezone
- Operation/Endpoint URL
- connectionId (Exchange Stream API only)
- JSON request
- JSON response
- Expected behavior
- Actual behavior
- Your Application logs (if available)
This will help us to fully investigate any issues in a timely manner.
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