Markets will not be returned via the API if you are attempting to access the service from a location/IP address that is restricted for legal reasons.
For example, markets are not returned when requested from Germany or a German-based IP address due to legal restrictions that prevent Betfair Exchange markets from being displayed to Germany-based customers.
This will affect responses from listMarketCatalogue and listMarketBook which will both return an empty response.
Singapore-based horse racing markets are only available to and returned for AUS/NZ customers.
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